FAST HELP SERVICE
Please Choose Your Question Type:
1.ARE YOU A MANUFACTURER?
Yes, we are a manufacturer and all our jewelry is produced in our own factory in Guangdong.
2.WHERE ARE YOU BASED?
We are based in Guangdong, China.
3.CAN I VISIT YOUR OFFICE TO TALK ABOUT POSSIBLE BUSINESS OPPORTUNITIES AND/OR VIEW AND BUY STOCK?
Yes, we would be more than happy to welcome you to our office to talk and show you our collection.
1.IS ALL OF YOUR JEWELRY PURE 925 STERLING SILVER?
Yes, all of the metal used in our jewelry is pure 925 sterling silver.
2.WHAT IS 925 STERLING SILVER?
925 Sterling Silver is 92.5% pure silver and the other 7.5% is comprised of other metals, usually copper. 100% pure silver cannot be used in jewelry because the metal is too soft. By adding copper into the mix it strengthens and makes the metal more durable.
3.DOES ALL OF THE JEWELRY HAVE S925 STAMP?
99% of our jewelry does possess a S925 stamp. The 1% that doesn’t is because the item is too fragile and stamping it would damage the piece. We can assure you that even for the items that do not possess a stamp they are still pure 925 sterling silver.
4.IS THE GOLD AND ROSE GOLD PLATING REAL GOLD OR JUST A COLOR?
All of our gold and rose gold plated items are plated with real 14/18K/24K karat gold.
5.IS YOUR JEWELRY NICKEL AND LEAD FREE AND SAFE FOR CHILDREN?
Yes, all of our jewelry is nickel and lead free and completely safe for children. We regularly test our products to make sure they comply with all International, EU and US laws regarding heavy metal content.
6.DO THE EAR STUDS INCLUDE EARRING BACKS?
Yes, earring backs are provided with all ear studs and are included in the price displayed on the website.
7.IS THE JEWELRY ETHICALLY MANUFACTURED?
Yes, all of our jewelry is manufactured within our own factory in Guangdong and it is known for being one of the industry’s leading factories for keeping up to date and compliant with all international, EU and US laws surrounding corporate and social responsibility.
8.WHAT IS THE DIFFERENCE BETWEEN CRYSTAL AND CUBIC ZIRCONIA?
Cubic zirconia’s (CZ) are synthetic diamonds and to the untrained eye are indistinguishable to real diamonds. They are optically flawless, extremely durable and come in a variety of different colors with the most popular being Crystal, Pink and Amethyst. Cubic Zirconia’s (CZ) are typically set into pieces of jewelry by hand. The most commonly used setting is called prong setting.
Our Jewels are 925 Sterling Silver with Custom Gold Plating.
An extra layer of tarnish resistance(We called it E-coating) is added to extend the life span of the jewelry.
Usually we do 0.1 microns gold plated and E-coating.Rings are in 0.2 micron at least.
We can Custom any thickness you want in 0.1micron - 2.5 micron with e-coating .
We can provide 14K,18K,24K,Rose gold,Rhodium and sterling silver color.
Our Silver Jewels are dainty & delicate pieces that should be handled with care & caution.
1.Avoid substances such as chlorine,perfume & other chemicals when wearing our Jewels,
to prevent discoloration.
2.Please avoid contact with water, other liquids and metals so that it won't lose its color and shimmer.
3.To prevent the chain from breaking, do not pull or stretch the jewelry.
4.Our Cubic Zirconia (CZ) stones are placed in a very meticulous manner, to prevent from stones falling out.
1. What is your minimum order quantity?
Most of our products MOQ are 30 pcs/pair at least,our stock model are in 2 pcs/pairs.
2. Can I get one sample?
Yes, we can offer one sample for checking quality.
Sample charged US $20-100/design depends on the design, sample charge will refund upon bulk order.
3.Could you supply OEM/ODM service?
Yes.We are manufacturer specializes in jewelry many years. Please feel free to contact us for more info.
4.DO YOU OFFER ANY DISCOUNTS?
We sure do! Please contact us if you want to order more.
5.I NEED A LARGER QUANTITY THAN WHAT YOU SHOW ON THE WEBSITE, HOW CAN I ORDER IT?
Pls contract us in email or whatsapp ,or you can send your requires in your website.
6.ARE ALL THE ITEMS ON YOUR WEBSITE IN STOCK?
Yes, the product that can order 1pcs you can see on our website is in stock and ready to be shipped out within 48 hours.and the others and would be came out about 10-20 days
7.HOW IS THE JEWELRY PACKED?
Each stock unit is packed in a transparent poly bag then all of the stock per SKU is packed in a larger ploy bag. The SKU and quantity is then written on the bag. Most of our products are normally sold without any special boxes or cards.
8.CAN YOU PACK MY ORDER ON MY PACKAGING?
You can send us your own packaging or send us a picture and the details of what you want and we will source it here in Guangdong. If you are interested in placing a production order please click on the following link for more information
Still Need Help? Contact Us HERE!
Helpful Hint: The Fast Help Service covers the most common customer questions, and it will help you find a better solution. Generally, we will reply to your email within 12 hours.