FAQS

About us

1.ARE YOU A MANUFACTURER?

Yes, we are a manufacturer and all our jewelry is produced in our own factory in Guangdong.

2.WHERE ARE YOU BASED?

We are based in guangdong, china.

3.CAN I VISIT YOUR OFFICE TO TALK ABOUT POSSIBLE BUSINESS OPPORTUNITIES AND/OR VIEW AND BUY STOCK?

Yes, we would be more than happy to welcome you to our office to talk and show you our collection.

About our product

1.IS ALL OF YOUR JEWELRY PURE 925 STERLING SILVER?

Yes, all of the metal used in our jewelry is pure 925 sterling silver.

2.WHAT IS 925 STERLING SILVER?

925 Sterling Silver is 92.5% pure silver and the other 7.5% is comprised of other metals, usually copper. 100% pure silver cannot be used in jewelry because the metal is too soft. By adding copper into the mix it strengthens and makes the metal more durable.

3.DOES ALL OF THE JEWELRY HAVE S925 STAMP?

99% of our jewelry does possess a S925 stamp. The 1% that doesn’t is because the item is too fragile and stamping it would damage the piece. We can assure you that even for the items that do not possess a stamp they are still pure 925 sterling silver.

4.IS THE GOLD AND ROSE GOLD PLATING REAL GOLD OR JUST A COLOR?

All of our gold and rose gold plated items are plated with real 14/18K/24K karat gold.

5.IS YOUR JEWELRY NICKEL AND LEAD FREE AND SAFE FOR CHILDREN?

Yes, all of our jewelry is nickel and lead free and completely safe for children. We regularly test our products to make sure they comply with all International, EU and US laws regarding heavy metal content.

6.DO THE EAR STUDS INCLUDE EARRING BACKS?

Yes, earring backs are provided with all ear studs and are included in the price displayed on the website.

7.IS THE JEWELRY ETHICALLY MANUFACTURED?

Yes, all of our jewelry is manufactured within our own factory in Guangdong and it is known for being one of the industry’s leading factories for keeping up to date and compliant with all international, EU and US laws surrounding corporate and social responsibility.

8.ARE ALL YOUR RAW MATERIALS ETHICALLY SOURCED?

Yes, all of our raw materials are sourced from conflict free zones and countries. The silver used in our products is mined from Australia and South America.

9.WHAT IS THE DIFFERENCE BETWEEN CRYSTAL AND CUBIC ZIRCONIA?

Cubic zirconia’s (CZ) are synthetic diamonds and to the untrained eye are indistinguishable to real diamonds. They are optically flawless, extremely durable and come in a variety of different colors with the most popular being Crystal, Pink and Amethyst. Cubic Zirconia’s (CZ) are typically set into pieces of jewelry by hand. The most commonly used setting is called prong setting.

Crystals are man-made glass gems traditionally produced using quartz, minerals and sand. In our jewelry we only use crystals from the 2 biggest and most reputable brands, Preciosa and Swarovski. Crystals come in a large variety of different colors, shapes and sizes.

 

About ordering

1.DO YOU HAVE A MINIMUM ORDER?

Yes, our minimum order is $99 after any applied discounts.

2.CAN I ORDER SAMPLES TO AN AMOUNT UNDER YOUR MINIMUM ORDER?

No, we’re afraid not. We have specifically chosen to have a low minimum order of only $99 so it is suitable for customers wanting to place sample orders.

3.ARE THE PRICES ON YOUR WEBSITE IN USD?

Yes, all the prices shown on our website are in USD.

4.DO YOU OFFER ANY DISCOUNTS?

We sure do! Please contact us if you want to order more.

5.I NEED A LARGER QUANTITY THAN WHAT YOU SHOW ON THE WEBSITE, HOW CAN I ORDER IT?

You would need to make a production order- $1500 minimum order, 50 units per design/color/size .If you are interested in placing a production order please click on the following link for more information or get in touch now.

6.ARE ALL THE ITEMS ON YOUR WEBSITE IN STOCK?

Yes, the product that can order 1pcs you can see on our website is in stock and ready to be shipped out within 48 hours.and the others and would be came out  about 10-20 days

7.HOW IS THE JEWELRY PACKED?

Each stock unit is packed in a transparent poly bag then all of the stock per SKU is packed in a larger ploy bag. The SKU and quantity is then written on the bag. Most of our products are normally sold without any special boxes or cards.

8.CAN YOU PACK MY ORDER ON MY PACKAGING?

You can send us your own packaging or send us a picture and the details of what you want and we will source it here in Guangdong. If you are interested in placing a production order please click on the following link for more information or get in touch now.

9.CAN I USE THE PICTURES ON YOUR WEBSITE?

Yes, we can provide you with free high resolution pictures for all the products you purchase. If you would like to receive pictures of your ordered products please contact us.

10.DO YOU MAKE CUSTOM DESIGNS?

Yes, we can develop your custom designs for you. Please note that there will be a mold charge and a minimum order quantity that is dependent on the design. For more information please contact us.

 

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